V7HD Não responde ao controle remoto

[f3rr4ll]

Olá amigos!
Meu V7HD com apenas 4 dias de uso, não responde ao controle remoto, uma vez ou outra ele funciona, em seguida do nada para.
Gostaria de saber se acontece com mais alguém isso.
Muito obrigado desde já.

[Feralkiwi]

Olá amigos!
Meu V7HD com apenas 4 dias de uso, não responde ao controle remoto, uma vez ou outra ele funciona, em seguida do nada para.
Gostaria de saber se acontece com mais alguém isso.
Muito obrigado desde já.
Google Translate:
Hello friends!
My V7HD with only 4 days of use, does not respond to remote control, one time or another it works, then from nothing to.
I wonder if anyone else does that.
Thank you in advance.

Try doing a flash restore.

Place a copy of the V7HD software onto a USB stick and rename it "flash.bin"
Power the V7HD on while repeat pressing the "Menu" button on the remote.
The unit should reload the software.

Owen

[f3rr4ll]

Amigo infelizmente não funciona o flash.
O controle remoto funciona perfeito, só o V7HD que não responde.

[iq180]

Amigo infelizmente não funciona o flash.
O controle remoto funciona perfeito, só o V7HD que não responde.

Check your batterys in the remote, weak battery will cause this.

[f3rr4ll]

Amigo infelizmente não funciona o flash.
O controle remoto funciona perfeito, só o V7HD que não responde.

Check your batterys in the remote, weak battery will cause this.

Amigo a bateria é nova o controle remoto funciona perfeito, fiz até teste usando a câmera do smartphone.
O V7HD que não responde.

[Feralkiwi]

Amigo a bateria é nova o controle remoto funciona perfeito, fiz até teste usando a câmera do smartphone.
O V7HD que não responde.
Google Translate:
Friend the battery is new the remote control works perfect, I even did test using the smartphone camera.
The unresponsive V7HD.

When you did the "flash.bin" did you use the extracted file?
You can get thelatest software here. It comes in a ".rar" folder that you extract and then use and rename the file called "Freesat_v7_hd.bin"

Owen

[f3rr4ll]

Fiz sim, tenho amigos que estão com o mesmo problema, isso ocorre depois que foi feita a atualização.

[f3rr4ll]

Amigo a bateria é nova o controle remoto funciona perfeito, fiz até teste usando a câmera do smartphone.
O V7HD que não responde.
Google Translate:
Friend the battery is new the remote control works perfect, I even did test using the smartphone camera.
The unresponsive V7HD.

When you did the "flash.bin" did you use the extracted file?
You can get thelatest software here. It comes in a ".rar" folder that you extract and then use and rename the file called "Freesat_v7_hd.bin"

Owen

Amigo fiz reset de fabrica, e ainda continua o problema, hora funciona os comandos por pouco tempo, creio que seja problemas de hardware.
Obrigado todos pela ajuda.

[Feralkiwi]

Amigo fiz reset de fabrica, e ainda continua o problema, hora funciona os comandos por pouco tempo, creio que seja problemas de hardware.
Obrigado todos pela ajuda.
Google Translate:
Friend made factory reset, and still continues the problem, time runs the commands for a short time, I believe it is hardware problems.
Thanks everyone for the help.

So the unit is running in some ways.

Does it run stable if you leave the LNB cable off?
Move around in the menus and if you can do this for some time with out it failing then the problem is with the LNB cable.

Owen

[f3rr4ll]

Amigo fiz reset de fabrica, e ainda continua o problema, hora funciona os comandos por pouco tempo, creio que seja problemas de hardware.
Obrigado todos pela ajuda.
Google Translate:
Friend made factory reset, and still continues the problem, time runs the commands for a short time, I believe it is hardware problems.
Thanks everyone for the help.

So the unit is running in some ways.

Does it run stable if you leave the LNB cable off?
Move around in the menus and if you can do this for some time with out it failing then the problem is with the LNB cable.

Owen

Nesse caso você recomenda a troca do cabo ok ?
Vou fazer isso. Mas mesmo sem o cabo conectado, não da resposta aos comandos do controle remoto.

[Feralkiwi]

Nesse caso você recomenda a troca do cabo ok ?
Vou fazer isso. Mas mesmo sem o cabo conectado, não da resposta aos comandos do controle remoto.
Google translate:
In that case do you recommend the cable change ok?
I will do this. But even without the cable connected, it does not respond to remote control commands.

If it still fails with the LNB cable disconnected then the problem is NOT the LNB cable.

You say "it does not respond to remote control commands."
When this happens is the picture still OK?
There are buttons on the V7HD unit that allow you to change channel and volume.
When the remote stops working can you still use those buttons to change channel?

I assume the power supply in your area is stable?

Owen

[f3rr4ll]

Nesse caso você recomenda a troca do cabo ok ?
Vou fazer isso. Mas mesmo sem o cabo conectado, não da resposta aos comandos do controle remoto.
Google translate:
In that case do you recommend the cable change ok?
I will do this. But even without the cable connected, it does not respond to remote control commands.

If it still fails with the LNB cable disconnected then the problem is NOT the LNB cable.

You say "it does not respond to remote control commands."
When this happens is the picture still OK?
There are buttons on the V7HD unit that allow you to change channel and volume.
When the remote stops working can you still use those buttons to change channel?

I assume the power supply in your area is stable?

Owen

Exatamente, a fonte que veio e automático 100-240v.
O V7HD funciona perfeito nos botões físicos, canal + - e volume + - só não tenho acesso aos menus para trocar de serviços de CS, e pretendo usá-lo em Power vu, amei a freesat e não quero abandonar essa marca.

[Feralkiwi]

Exatamente, a fonte que veio e automático 100-240v.
O V7HD funciona perfeito nos botões físicos, canal + - e volume + - só não tenho acesso aos menus para trocar de serviços de CS, e pretendo usá-lo em Power vu, amei a freesat e não quero abandonar essa marca.
Google Translate:
Exactly, the source that came and automatic 100-240v.
The V7HD works perfectly on the physical buttons, channel + - and volume + - I just do not have access to the menus to change CS services, and I intend to use it in Power vu, I loved freesat and I do not want to abandon that brand.

Hi. It is most likely your remote control unit that is faulty.
It could also be the sensor for the remote in the V7HD.
This sensor is to the right of the display in the clear window.
Check your remote for any buttons that are stuck down.
Check that the case is not partly open.

You said "Amigo a bateria é nova o controle remoto funciona perfeito, fiz até teste usando a câmera do smartphone.
O V7HD que não responde.
Friend the battery is new the remote control works perfect, I even did test using the smartphone camera.The unresponsive V7HD."

Do this smart phone test again while pressing each button. Is there a button that does not work or gets stuck?

You can open your V7 remote. I find the best way is to use your two thumb nails in the crack.
When it is open check for any dirt or cuts etc on the board.
Check that the battery connections are soldered correctly to the circuit board.
Check that the capacitor on the back (same side as the battery terminals) has the white stripe facing the batteries.
See the attached photo.

Usually if the remote is sending a signal that you can see with a smart phone camera but the commands are not working the V7, it is flat batteries. I know you have said that your batteries are new.

Remote1.JPG (107.13 KiB) Viewed 6744 times

Good luck

Owen

[f3rr4ll]

Exatamente, a fonte que veio e automático 100-240v.
O V7HD funciona perfeito nos botões físicos, canal + - e volume + - só não tenho acesso aos menus para trocar de serviços de CS, e pretendo usá-lo em Power vu, amei a freesat e não quero abandonar essa marca.
Google Translate:
Exactly, the source that came and automatic 100-240v.
The V7HD works perfectly on the physical buttons, channel + - and volume + - I just do not have access to the menus to change CS services, and I intend to use it in Power vu, I loved freesat and I do not want to abandon that brand.

Hi. It is most likely your remote control unit that is faulty.
It could also be the sensor for the remote in the V7HD.
This sensor is to the right of the display in the clear window.
Check your remote for any buttons that are stuck down.
Check that the case is not partly open.

You said "Amigo a bateria é nova o controle remoto funciona perfeito, fiz até teste usando a câmera do smartphone.
O V7HD que não responde.
Friend the battery is new the remote control works perfect, I even did test using the smartphone camera.The unresponsive V7HD."

Do this smart phone test again while pressing each button. Is there a button that does not work or gets stuck?

You can open your V7 remote. I find the best way is to use your two thumb nails in the crack.
When it is open check for any dirt or cuts etc on the board.
Check that the battery connections are soldered correctly to the circuit board.
Check that the capacitor on the back (same side as the battery terminals) has the white stripe facing the batteries.
See the attached photo.

Usually if the remote is sending a signal that you can see with a smart phone camera but the commands are not working the V7, it is flat batteries. I know you have said that your batteries are new.

Remote1.JPG
Good luck

Owen

O mais engraçado é que hora o V7HD responde aos comandos.
Mas quase sempre, ele não responde.
Vou tentar substituir o sensor ir.
Mas uma vez muito obrigado pela atenção.

[Feralkiwi]

O mais engraçado é que hora o V7HD responde aos comandos.
Mas quase sempre, ele não responde.
Vou tentar substituir o sensor ir.
Mas uma vez muito obrigado pela atenção.
Google translate:
The funniest is what time the V7HD responds to commands.
But almost always, he does not respond.
I will try to replace the go sensor.
But once again thank you for your attention.

If there is another source of infra red in your house, that will block the remote commands.
Some energy saver light bulbs transmit infra red.
Try your remote with the lights off.
Also look for other things that may be transmitting infra red, another remote from another device that has a stuck button will block the V7 remote.

Owen

[f3rr4ll]

O mais engraçado é que hora o V7HD responde aos comandos.
Mas quase sempre, ele não responde.
Vou tentar substituir o sensor ir.
Mas uma vez muito obrigado pela atenção.
Google translate:
The funniest is what time the V7HD responds to commands.
But almost always, he does not respond.
I will try to replace the go sensor.
But once again thank you for your attention.

If there is another source of infra red in your house, that will block the remote commands.
Some energy saver light bulbs transmit infra red.
Try your remote with the lights off.
Also look for other things that may be transmitting infra red, another remote from another device that has a stuck button will block the V7 remote.

Owen

Você é demais, problema solucionado, a placa do controle remoto que estava com defeito, foi preciso um multímetro pra verificar.
Obrigado a todos pelas informações para chegar a solução, e não desistir de uma Marca tão boa com ótimo preço nos seus produtos.
I Love Freesat. V7HD 100% operante.

Google Translate add by Owen:
You are too, problem solved, the remote control board that was defective, it took a multimeter to check.
Thank you all for the information to get the solution, and do not give up such a good brand with great price on their products.
I Love Freesat. V7HD 100% operant.

[egito18]

bUENAS TARDES
A mi tambien no responde .. en un un solo equipo...tengo varios equipos V7, de cuales uno no respond. ya he hecho todo lo recomendado, por RS232 , porque no responde con la opcion USB, alguien sabe la solucion.
He intentado con la version de mayo pasado y tambien con de Enero...

[egito18]

Los botones del STB de VOL - Vol+ y de CH- y CH+ permite pasearse por las opciones ... pero del control nada.. tengo probado ese mismo control remoto en otro equipo V7 y funciona perfectamente..

[Feralkiwi]

bUENAS TARDES
A mi tambien no responde .. en un un solo equipo...tengo varios equipos V7, de cuales uno no respond. ya he hecho todo lo recomendado, por RS232 , porque no responde con la opcion USB, alguien sabe la solucion.
He intentado con la version de mayo pasado y tambien con de Enero...
Google translate:
good afternoon
To me also it does not respond .. in a single equipment ... I have several V7 equipment, of which one does not respond. I've already done everything recommended, for RS232, because it does not respond with the USB option, someone knows the solution.
I have tried with the version of May last and also with January ...

Los botones del STB de VOL - Vol+ y de CH- y CH+ permite pasearse por las opciones ... pero del control nada.. tengo probado ese mismo control remoto en otro equipo V7 y funciona perfectamente..
Google Translate:
The STB buttons of VOL - Vol + and CH - and CH + allow you to walk through the options ... but of the control nothing .. I have tried that same remote control in another V7 computer and it works perfectly ..

This sounds like your V7 Box is not receiving the remote control.
You say you have tried the USB option and it did not respond. That will be because it did not receive the "Menu" button from the remote as that is not received.
It sounds like the software is running OK as you can get response with the buttons on the box.

Question:
The remote you are using is the one that came with the V7HD?
Note the replacement V8 remote control will not do this "flash.bin" recovery "Menu" button. You must use the V7HD remote.

Assuming you have the V7HD, can you see the remote sensor in the front panel of the V7HD box, just to the right of the display?
The diagram at the top left of this photo is of the sensor.
Also this photo shows the V7HD remote.

V7HD Sensor.JPG (81.42 KiB) Viewed 6692 times

You should be able to see three legs and the rounded sensor part shown in grey in my diagram.
There are photos of the inside of the V7HD on this posting here.

Have you tried with the remote very close to the V7HD box and its sensor?

If you have the box open, as you must to have tried the RS232 method, check that the sensor is soldered correctly.

Owen

[egito18]

Ya cambie el sensor... no es problema del sensor.. ese mismo control funciona con otro STB v7... solo no funciona en este equipo con serie V7BOX1705107498... es de un grupo de 50 equipos que compre ahora..necesito solucion...
No responde cuando se utiliza el mando..

[egito18]

No utilize otro control..le envio la foto

[Feralkiwi]

Google translate;
Now change the sensor ... it's not a sensor problem .. that same control works with another STB v7 ... it just does not work on this V7BOX1705107498 series ... it's from a group of 50 computers that you buy now..needed solution...
Does not respond when the knob is used.

Do not use another control .. I sent the photo

The sensor I am talking about is the one in the V7HD box, not the IR LED in the remote.
As you have said the remote works, so the problem is with the Box.

Please explain this that you said? "No responde cuando se utiliza el mando.." "Does not respond when the knob is used."

Owen

[f3rr4ll]

Infelizmente o meu parou de funcionar
Agora não sei mais o que aconteceu, se é o sensor no V7HD, ou se é o controle remoto.

[Feralkiwi]

Infelizmente o meu parou de funcionar
Agora não sei mais o que aconteceu, se é o sensor no V7HD, ou se é o controle remoto.
Google translate:
Unfortunately my stopped working: cry:
Now I do not know what happened, whether it is the sensor on the V7HD, or whether it is the remote.

Sun Jul 16, 2017 12:19 pm
You are too, problem solved, the remote control board that was defective, it took a multimeter to check.
Thank you all for the information to get the solution, and do not give up such a good brand with great price on their products.
I Love Freesat. V7HD 100% operant.

When you fixed the remote using a multi meter what did you find and fix?
The fault may be intermittent. This could be the battery terminals solder joint to the circuit board.

Owen

[f3rr4ll]

Infelizmente o meu parou de funcionar
Agora não sei mais o que aconteceu, se é o sensor no V7HD, ou se é o controle remoto.
Google translate:
Unfortunately my stopped working: cry:
Now I do not know what happened, whether it is the sensor on the V7HD, or whether it is the remote.

Sun Jul 16, 2017 12:19 pm
You are too, problem solved, the remote control board that was defective, it took a multimeter to check.
Thank you all for the information to get the solution, and do not give up such a good brand with great price on their products.
I Love Freesat. V7HD 100% operant.

When you fixed the remote using a multi meter what did you find and fix?
The fault may be intermittent. This could be the battery terminals solder joint to the circuit board.

Owen

No Controle remoto estava fora de posição as teclas.
No V7HD percebi soldas fora do padrão, mas não tenho certeza que seja isso o gerador do problema.