Issue when I change channels
Moderators: admin, GTMedia Team
Issue when I change channels
Hi,
It's my first time here.
I want to know how can I open a support case.
I have GTMedia v8 Honor with tha latest FW (Feb 2019) and when I change channels up/down, the first 5 seconds the image is very slow until the video is showed properly.
Can you help me, please?
Thanks in advance.
Regards.
It's my first time here.
I want to know how can I open a support case.
I have GTMedia v8 Honor with tha latest FW (Feb 2019) and when I change channels up/down, the first 5 seconds the image is very slow until the video is showed properly.
Can you help me, please?
Thanks in advance.
Regards.
Re: Issue when I change channels
If you have the AV settings set for video output "Auto" when you change from a NTSC to a PAL channel your TV will change formats and this takes time.
Set the video output for "NTSC" or "PAL as your TV needs.
Also if you have many dishes and are using switching, check that the otpion in "Other" is set for "NO" on the DiSEqC repeat.
Owen
Set the video output for "NTSC" or "PAL as your TV needs.
Also if you have many dishes and are using switching, check that the otpion in "Other" is set for "NO" on the DiSEqC repeat.
Owen
Dishes; 3x3m, 2.4m and 4.1m, 10+ ku, 2 movers, USARLS. V8 Combo, Pro, V8 Golden, Nova V8Pro2, GTC, Super.V7HDs, Combo and V7s V7Plus Finder, Finder-Meter V8X / UHD V7Pro GT/XCombo. Sats 100.5E to 177W. I'm a Sat hobbyist who helps out.
Re: Issue when I change channels
Thanks. I will check when I arrive at home tonight.
Thanks again.
Regards.
Thanks again.
Regards.
Re: Issue when I change channels
Hi,
Yesterday, I have tested you ideas but, sadly, it doesn't work. thanks anyway.
I want to open a support case but i dont know how can i do it. Any ideas?
Thanks again.
Regards.
Yesterday, I have tested you ideas but, sadly, it doesn't work. thanks anyway.
I want to open a support case but i dont know how can i do it. Any ideas?
Thanks again.
Regards.
Re: Issue when I change channels
Please could you tell use what channel and satellite?
The TP info as well, frequency and SR.
This web site is the support. others may help you as well.
Owen
The TP info as well, frequency and SR.
This web site is the support. others may help you as well.
Owen
Dishes; 3x3m, 2.4m and 4.1m, 10+ ku, 2 movers, USARLS. V8 Combo, Pro, V8 Golden, Nova V8Pro2, GTC, Super.V7HDs, Combo and V7s V7Plus Finder, Finder-Meter V8X / UHD V7Pro GT/XCombo. Sats 100.5E to 177W. I'm a Sat hobbyist who helps out.
Re: Issue when I change channels
Curious to know how you are making out with this problem .
Give us an update if you have figured it out .
Thanks
Give us an update if you have figured it out .
Thanks
Re: Issue when I change channels
Hi,
Easy to reproduce.
I have selected all Astra Sats and I have made a Blind Search in all SATs (FTA & No FTA).
After this, i change between channels and the first 5 seconds I can hear the sound properly, but video is slow. After this, everything looks great. This happens, specially with HD channels.
If you want it I can attach a video.
Regards.
Easy to reproduce.
I have selected all Astra Sats and I have made a Blind Search in all SATs (FTA & No FTA).
After this, i change between channels and the first 5 seconds I can hear the sound properly, but video is slow. After this, everything looks great. This happens, specially with HD channels.
If you want it I can attach a video.
Regards.
Re: Issue when I change channels
This issue is happening since first firmware version.
It's not problem for me. I'm used to it...
It's not problem for me. I'm used to it...
Re: Issue when I change channels
I know, its not a big problem.
But maybe support tech can help me with this.
Thanks in advance.
Regards.
But maybe support tech can help me with this.
Thanks in advance.
Regards.