Issue when I change channels

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chavodie
Posts: 6
Joined: Sun Mar 03, 2019 3:27 pm

Issue when I change channels

Post by chavodie »

Hi,

It's my first time here.

I want to know how can I open a support case.

I have GTMedia v8 Honor with tha latest FW (Feb 2019) and when I change channels up/down, the first 5 seconds the image is very slow until the video is showed properly.

Can you help me, please?

Thanks in advance.

Regards.

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Feralkiwi
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Posts: 8339
Joined: Fri Aug 12, 2016 6:51 am
Location: New Zealand

Re: Issue when I change channels

Post by Feralkiwi »

If you have the AV settings set for video output "Auto" when you change from a NTSC to a PAL channel your TV will change formats and this takes time.

Set the video output for "NTSC" or "PAL as your TV needs.

Also if you have many dishes and are using switching, check that the otpion in "Other" is set for "NO" on the DiSEqC repeat.

Owen
Dishes; 3x3m, 2.4m and 4.1m, 10+ ku, 2 movers, USARLS. V8 Combo, Pro, V8 Golden, Nova V8Pro2, GTC, Super.V7HDs, Combo and V7s V7Plus Finder, Finder-Meter V8X / UHD V7Pro GT/XCombo. Sats 100.5E to 177W. I'm a Sat hobbyist who helps out.

chavodie
Posts: 6
Joined: Sun Mar 03, 2019 3:27 pm

Re: Issue when I change channels

Post by chavodie »

Thanks. I will check when I arrive at home tonight.

Thanks again.

Regards.

chavodie
Posts: 6
Joined: Sun Mar 03, 2019 3:27 pm

Re: Issue when I change channels

Post by chavodie »

Hi,

Yesterday, I have tested you ideas but, sadly, it doesn't work. thanks anyway.

I want to open a support case but i dont know how can i do it. Any ideas?

Thanks again.

Regards.

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Feralkiwi
网站管理员
Posts: 8339
Joined: Fri Aug 12, 2016 6:51 am
Location: New Zealand

Re: Issue when I change channels

Post by Feralkiwi »

Please could you tell use what channel and satellite?
The TP info as well, frequency and SR.

This web site is the support. others may help you as well.

Owen
Dishes; 3x3m, 2.4m and 4.1m, 10+ ku, 2 movers, USARLS. V8 Combo, Pro, V8 Golden, Nova V8Pro2, GTC, Super.V7HDs, Combo and V7s V7Plus Finder, Finder-Meter V8X / UHD V7Pro GT/XCombo. Sats 100.5E to 177W. I'm a Sat hobbyist who helps out.

iggy57
Posts: 100
Joined: Tue Mar 05, 2019 7:16 pm

Re: Issue when I change channels

Post by iggy57 »

Curious to know how you are making out with this problem .
Give us an update if you have figured it out .

Thanks

chavodie
Posts: 6
Joined: Sun Mar 03, 2019 3:27 pm

Re: Issue when I change channels

Post by chavodie »

Hi,

Easy to reproduce.

I have selected all Astra Sats and I have made a Blind Search in all SATs (FTA & No FTA).

After this, i change between channels and the first 5 seconds I can hear the sound properly, but video is slow. After this, everything looks great. This happens, specially with HD channels.

If you want it I can attach a video.

Regards.

chector
Posts: 53
Joined: Mon May 07, 2018 7:57 am

Re: Issue when I change channels

Post by chector »

This issue is happening since first firmware version.
It's not problem for me. I'm used to it...

chavodie
Posts: 6
Joined: Sun Mar 03, 2019 3:27 pm

Re: Issue when I change channels

Post by chavodie »

I know, its not a big problem.

But maybe support tech can help me with this.

Thanks in advance.

Regards.

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