v8x black screen

[sathunter]

This happens picture goes black on fta channels after being on a weak channel that's pixelating is this normal or maybe software im running gt media factory software that came with the box. i have not updated the software v3.2.88.9.302 14/12/2021

[STRETCH]

Can you tell what satellite this is on plus transponder details and channel.

Den

[sathunter]

intel 58 deg 3840h cctv 4 ,3760v glitz