GTC Issue With AC3 EAC3 Audio [Findings]

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nikhulion
Posts: 21
Joined: Tue Feb 20, 2018 10:14 am

GTC Issue With AC3 EAC3 Audio [Findings]

Post by nikhulion »

Hi All,

I have tested 10 GTC box ( i am seller of freetsat product) in that 1 box came with no audio for AC3 and EAC3 format. Done so many Reset and updates but didn't made things rite.

When i change the Digital Sound PCM to HDMI it works but we can't control the sound using remote (remote animation volume up and down will be displayed in the tv and also even if we make mute the sound will come), in this stage we can control the sound of other audio format only AC3 and EAC3 audio only.

I tired flashing the rom with the IMG available in the website, but that also didn't made any difference.

I think the issue is not with the codec, the Ac3 and EAC3 audio is not passing through PCM.

If any other user have any other finding, please request to post here by that Freesat engineer can sort it out

blp
Posts: 50
Joined: Mon Feb 19, 2018 7:29 am

Re: GTC Issue With AC3 EAC3 Audio [Findings]

Post by blp »

It could be a hardware problem instead of a problem of some tv models...

Nikhulion, could you provide a serial number of the non working device? Publicly o privately please.

nikhulion
Posts: 21
Joined: Tue Feb 20, 2018 10:14 am

Re: GTC Issue With AC3 EAC3 Audio [Findings]

Post by nikhulion »

my box serial number is GTC2161710000476

If it is hardware problem then other audio format also need to show same issue.

fpadilla
Posts: 108
Joined: Mon Jan 29, 2018 8:26 pm

Re: GTC Issue With AC3 EAC3 Audio [Findings]

Post by fpadilla »

Es claramente un problema de software, este problema se dio hace ya unos años, cuando se implantó la norma Dolby +, (EAC3) en muchos decodificadores que no se podían actualizar y por tanto quedaron inútiles. Creo que nuestra caja GTC, Sí se podrá actualizar con un parche que corrija esto, ya que el GTC tiene componentes hardware modernos.
Sólo nos queda pedirle al fabricante de Freesat GTC que se tome en serio este gran problema y proceda a corregirlo lo antes posible.

nikhulion
Posts: 21
Joined: Tue Feb 20, 2018 10:14 am

Re: GTC Issue With AC3 EAC3 Audio [Findings]

Post by nikhulion »

Today i have tested GTC with a 4K film which have AC3 audio 5.1

Tested in MXplayer - working fine
Tested in Kodi - Working fine

So i think the issue is with the DTVplayer App.

Please kindly look to this matter seriously, without Ac3 audio this box is not worth keeping, because most of the HD, HEVC and 4K channels coming withe AC3 or EAC3 audio.

fpadilla
Posts: 108
Joined: Mon Jan 29, 2018 8:26 pm

Re: GTC Issue With AC3 EAC3 Audio [Findings]

Post by fpadilla »

Yo compré una caja 4K.(3840 x 2160).
Y lo que tengo es una caja SD.(720 x 576).
Mientras no solucionen el tema de ausencia de sonido (EAC3). Debieran parar la comercialización de este producto (Freesat GTC). Ya que dicha caja no es valida para los canales HD. (1920 x 1080). Estan vendiendo un decodificador que sólo sirve para SD.
Por favor que alguien responsable de GTMedia se tome en serio este tema y que por lo menos nos diga cuando tienen previsto solucionar éste tema. Si es que tienen intención de solucionarlo.

blp
Posts: 50
Joined: Mon Feb 19, 2018 7:29 am

Re: GTC Issue With AC3 EAC3 Audio [Findings]

Post by blp »

nikhulion wrote:Today i have tested GTC with a 4K film which have AC3 audio 5.1

Tested in MXplayer - working fine
Tested in Kodi - Working fine

So i think the issue is with the DTVplayer App.

Please kindly look to this matter seriously, without Ac3 audio this box is not worth keeping, because most of the HD, HEVC and 4K channels coming withe AC3 or EAC3 audio.
Thank you nikhulion, I posted similar results weeks ago.
Last edited by blp on Thu Apr 26, 2018 9:17 am, edited 1 time in total.

nikhulion
Posts: 21
Joined: Tue Feb 20, 2018 10:14 am

Re: GTC Issue With AC3 EAC3 Audio [Findings]

Post by nikhulion »

Hi,

Today i have recorded TS file of a Channel which have AC3 audio, below i am attaching that file

https://drive.google.com/open?id=1fA2ub ... 6dleZgxPC5

Supersingly the recorded file when played in MX player and in my pc it have audio.

The recorded video is from Apstar 76.5 C band Channel SONY EA HD

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Lining
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Re: GTC Issue With AC3 EAC3 Audio [Findings]

Post by Lining »

nikhulion wrote:Hi,

Today i have recorded TS file of a Channel which have AC3 audio, below i am attaching that file

https://drive.google.com/open?id=1fA2ub ... 6dleZgxPC5

Supersingly the recorded file when played in MX player and in my pc it have audio.

The recorded video is from Apstar 76.5 C band Channel SONY EA HD

Thank you, I tested the stream sent to me, AC3 Dolby work is OK.Will your machine version 6.2.33be the latest version?
Attachments
IMG_20180426_155949.jpg
IMG_20180426_155949.jpg (2.31 MiB) Viewed 6676 times
IMG_20180426_160003.jpg
IMG_20180426_160003.jpg (1.77 MiB) Viewed 6676 times
FREESAT brand change GT MEDlA

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Lining
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Posts: 1169
Joined: Thu Aug 11, 2016 11:14 am

Re: GTC Issue With AC3 EAC3 Audio [Findings]

Post by Lining »

nikhulion wrote:Hi All,

I have tested 10 GTC box ( i am seller of freetsat product) in that 1 box came with no audio for AC3 and EAC3 format. Done so many Reset and updates but didn't made things rite.

When i change the Digital Sound PCM to HDMI it works but we can't control the sound using remote (remote animation volume up and down will be displayed in the tv and also even if we make mute the sound will come), in this stage we can control the sound of other audio format only AC3 and EAC3 audio only.

I tired flashing the rom with the IMG available in the website, but that also didn't made any difference.

I think the issue is not with the codec, the Ac3 and EAC3 audio is not passing through PCM.

If any other user have any other finding, please request to post here by that Freesat engineer can sort it out

Hello, one of the 1, AC3 and EAC3 machines do not work? 9 other work OK

We have not been able to re-problem. Can you operate and take a video? Including audio settings.?
FREESAT brand change GT MEDlA

fpadilla
Posts: 108
Joined: Mon Jan 29, 2018 8:26 pm

Re: GTC Issue With AC3 EAC3 Audio [Findings]

Post by fpadilla »

Efectivamente tengo instalada la última version.
...Versión...33

blp
Posts: 50
Joined: Mon Feb 19, 2018 7:29 am

Re: GTC Issue With AC3 EAC3 Audio [Findings]

Post by blp »

nikhulion wrote:Hi,

Today i have recorded TS file of a Channel which have AC3 audio, below i am attaching that file

https://drive.google.com/open?id=1fA2ub ... 6dleZgxPC5

Supersingly the recorded file when played in MX player and in my pc it have audio.

The recorded video is from Apstar 76.5 C band Channel SONY EA HD

Yes, that’s the same results I got in my test. The receiver can decode EAC3 by some installed apps but the “DVB” app it doesn’t.

BUT if 9 of 10 can decode the audio codec without problems in all situations and it’s only 1 of 10 of receivers not working (ALL OF THEM WITH THE SAME SOFTWARE VERSION)I’m inclined to think it’s a hardware problem in the production process.

fpadilla
Posts: 108
Joined: Mon Jan 29, 2018 8:26 pm

Re: GTC Issue With AC3 EAC3 Audio [Findings]

Post by fpadilla »

Efectivamente es la aplicación DVB la que no funciona bien. Yo he realizado la siguiente prueba: he añadido DVB a KODI como app Android. La he ejecutado desde KODI y tampoco funciona. Definitivamente DVB no funciona correctamente.
Pregunto se podría ejecutar otra aplicación distinta de DVB, pero con las mismas características o parecidas.

nikhulion
Posts: 21
Joined: Tue Feb 20, 2018 10:14 am

Re: GTC Issue With AC3 EAC3 Audio [Findings]

Post by nikhulion »

Lining wrote:
nikhulion wrote:Hi,

Today i have recorded TS file of a Channel which have AC3 audio, below i am attaching that file

https://drive.google.com/open?id=1fA2ub ... 6dleZgxPC5

Supersingly the recorded file when played in MX player and in my pc it have audio.

The recorded video is from Apstar 76.5 C band Channel SONY EA HD

Thank you, I tested the stream sent to me, AC3 Dolby work is OK.Will your machine version 6.2.33be the latest version?

Please check the attached image, just now i took from my machine.
Attachments
IMG_20180426_181914_8.jpg
IMG_20180426_181914_8.jpg (1.64 MiB) Viewed 6622 times
IMG_20180426_181840_5.jpg
IMG_20180426_181840_5.jpg (3.81 MiB) Viewed 6622 times

fpadilla
Posts: 108
Joined: Mon Jan 29, 2018 8:26 pm

Re: GTC Issue With AC3 EAC3 Audio [Findings]

Post by fpadilla »

Mi actualización es la ....33.
Android security patch level es : 1 de agosto de 2016
Version: 6.0.1
Número de serie: GTC2161710000444

fpadilla
Posts: 108
Joined: Mon Jan 29, 2018 8:26 pm

Re: GTC Issue With AC3 EAC3 Audio [Findings]

Post by fpadilla »

Esta es la información de mi GTC
Attachments
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Lining
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Re: GTC Issue With AC3 EAC3 Audio [Findings]

Post by Lining »

fpadilla wrote:Esta es la información de mi GTC
OK, I know if I can buy a buyer and return this machine to us.
FREESAT brand change GT MEDlA

fpadilla
Posts: 108
Joined: Mon Jan 29, 2018 8:26 pm

Re: GTC Issue With AC3 EAC3 Audio [Findings]

Post by fpadilla »

Lining, no entiendo lo que me has contestado, ya que el traductor de Google me la ha liado un poco.
Me lo puedes expresar un poco más claro?

fpadilla
Posts: 108
Joined: Mon Jan 29, 2018 8:26 pm

Re: GTC Issue With AC3 EAC3 Audio [Findings]

Post by fpadilla »

Lining, me dices que devuelva el aparato a la tienda y que me wnviwn otro. ?
Y cómo lo hago para que me admitan la devolucion. ?

nikhulion
Posts: 21
Joined: Tue Feb 20, 2018 10:14 am

Re: GTC Issue With AC3 EAC3 Audio [Findings]

Post by nikhulion »

Lining wrote:
fpadilla wrote:Esta es la información de mi GTC
OK, I know if I can buy a buyer and return this machine to us.
Let me see if i can send to you, but that will take atleast a month to reach to your office. I will sending from India.

nikhulion
Posts: 21
Joined: Tue Feb 20, 2018 10:14 am

Re: GTC Issue With AC3 EAC3 Audio [Findings]

Post by nikhulion »

Today when i tested Ac3 Audio in Default Media player and MX player are not working.

In my previous test there was error as the media was not AC3.

The recorded Video from GTC is not working in Default Media Player and MX player.

fpadilla
Posts: 108
Joined: Mon Jan 29, 2018 8:26 pm

Re: GTC Issue With AC3 EAC3 Audio [Findings]

Post by fpadilla »

Sigue sin quedarme claro cuál es la solución para el problema de sonido.
1-. Esperar a que salga una nueva versión.
2-. Devolver la caja a la tienda que me lo vendió.
3-. Qué hacemos..........????????

fpadilla
Posts: 108
Joined: Mon Jan 29, 2018 8:26 pm

Re: GTC Issue With AC3 EAC3 Audio [Findings]

Post by fpadilla »

Nos Sigue sin quedar claro cuál es la solución para el problema de sonido.
1-. Tenemos que Esperar a que salga una nueva versión?
2-. Devolver la caja a la tienda que me lo vendió.?
3-. Qué hacemos .......... ????????

Por favor necesito una respuesta.

fpadilla
Posts: 108
Joined: Mon Jan 29, 2018 8:26 pm

Re: GTC Issue With AC3 EAC3 Audio [Findings]

Post by fpadilla »

Tengo exactamente la misma versión de DVB que tú.
Sylar.

Sigo esperando una solución valida por parte del servicio técnico de Freesat GTC.

fpadilla
Posts: 108
Joined: Mon Jan 29, 2018 8:26 pm

Re: GTC Issue With AC3 EAC3 Audio [Findings]

Post by fpadilla »

Quiero saber si tienen intención de corregir el tema de audio.
Y otra pregunta, a todo el mundo le funciona bien la caja GTC. ?
Otra pregunta más para los responsables técnicos, si me compro otra caja freesat gtc, ya me funcionará el audio en canales HD o estaré igual que ahora, es decir sin audio en los canales HD.
Por favor, necesito alguna respuesta de los responsables técnicos.
Gracias.

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